The products in our store are printed on demand and not eligible for a return.
Each item is custom ordered for your when you place your order. It is printed "on-demand". Therefore it cannot be cancelled, returned or refunded.
Inspect your item upon reception and contact us immediately if the item is damaged (due to shipping we will file an insurance claim) or in the unlikely event you receive the wrong item.
If for some reason or another a refund is granted, a restocking fee of 15% of the price will be deducted from the refund.
All European online retail platforms must adhere to the Consumer Contracts Regulations which came into force in the UK on 13 June 2014 (replacing the Distance Selling Regulations).
These regulations outline the various rights consumers have when it comes to cancelling orders which aren’t required. However, there are a number of exemptions to these rules and the types of product we create (and you, therefore, sell) fall under those items that you are unable to return once received, unless there is a defect with the product.
The circumstances where the Consumer Contracts Regulations won’t give you a right to cancel include perishable items, CDs, DVDs, pharmaceutical products and software if you’ve broken the seal on the wrapping. Exemptions are also made for tailor-made or personalised items. All print on demand products are tailor made, custom-made and bespoke to the end-consumers individual specifications and no order would exist unless a personalised commission was provided.
This means you may cancel your order at any stage, provided we have not initiated production for your order or dispatched the relevant products to you. To do this you must notify us in writing by sending an email to firstname.lastname@example.org
You can always contact us for any return question at email@example.com
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.